Customer Portal

SECURITY & SOLUTIONS 2

• Are my details safe and confidential, and how will they be used?
• Is it safe to purchase online?

ORDERING 8

• Can I order a subscription as a gift?
• How can I can I notify a gift recipient of a subscription?
• How can I pay for my subscription?
• How do I know my order has been successful?
• How long should I expect to wait to receive an e-mail acknowledging that my order was successful?

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iCARDS, GIFT VOUCHERS & GIFT CARDS 4

• How do I create an iCARD?
• How do I purchase a gift voucher online?
• I have received a gift card or voucher, how do I use it?
• What stores sell iSUBSCRiBE gift cards?

DELIVERY 9

• Can I use a PO box for billing and receiving magazines?
• Can I use a PO box for receiving newspapers subscriptions?
• Does iSUBSCRiBE offer international delivery?
• How discreetly are the adult magazines delivered?
• How is my subscription delivered?

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MY DETAILS 5

• Can I change my password?
• How do I change my address?
• How do I get a login ID in order to purchase subscriptions?
• I am receiving your newsletters via email, how do I discontinue these?
• I have forgotten my Password, how do I get it resent?

GIFTS 2

• How do I get an iCARD if I forgot or was unable to set one up?
• How do I send an iCARD with my gift subscription?

FREE GIFTS & PROMOTIONAL ITEMS 2

• I got my magazine today but the gift that was available in-store is not attached. Why is this?
• My subscription includes a free gift. Who will it be sent to and when?

INTERNATIONAL ORDERS 3

• Are international orders sent airmail or surface mail?
• How do I organise for a magazine to be delivered to my country?
• What currency are your international delivery prices in?

TRANSFERS, RENEWALS & CANCELLATIONS 4

• Can I renew my subscriptions, if so how?
• Can I unsubscribe/cancel my subscriptions?
• What do I do if I already receive the title I have received/given?
• What do I do if I am not happy with the title I have received/given?

CORPORATE SALES 2

• Does iSUBSCRiBE offer services to libraries, schools & businesses, or just individuals?
• I want to run a Consumer Promotions/Incentive based Promotion. Can iSUBSCRiBE help me?

MISCELLANEOUS 6

• Can I purchase back issues?
• Can I write a review on a magazine?
• Can you check I to see if my friend is a subscriber before purchasing a gift?
• Does iSUBSCRiBE offer bulk Discounts?
• Does iSUBSCRiBE offer senior discounts?

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