In most cases the free gift will be sent to the gift giver rather than the recipient and can take up to 6 weeks to arrive. The gift will arrive separately from the first issue, so don't worry if it hasn't arrived at the same time.
If your gift hasn't arrived within 6 weeks you can contact the magazine publishers who will be able to help you. You can find all their contact details on your confirmation email, or in your MY ACCOUNT section on our site.